Kraft Co Online Ticket Terms
Tickets and payment
Tickets are sold by Kraft Co (Pty) Ltd for the event described on the applicable event page.
All prices are in South African Rand. Payments are processed securely through Payfast. After successful payment, the customer will receive an electronic ticket or QR code by email. No physical ticket will be delivered.
Each QR code is valid for one admission only and must not be copied or duplicated.
Dam Fees admission
The Dam Fees entry fee covers admission to the event only.
Children’s entertainment activities are not included in the admission fee. A separate entertainment fee is payable for each participating child.
Food, drinks, products, carnival rides and other optional activities are also charged separately unless specifically stated otherwise.
Customer cancellations
Cancellation requests must be emailed to Kraft Co before the event and must include the booking reference.
The following reasonable cancellation charges may apply:
- More than 30 days before the event: 15% of the ticket price.
- Between 8 and 30 days before the event: 50% of the ticket price.
- Seven days or less before the event: 100% of the ticket price.
No cancellation fee will be charged where the ticket holder cannot attend because of death or hospitalisation, subject to reasonable supporting proof.
No refund will be provided for a no-show or a request received after the event, except where required by law.
A ticket may be transferred to another person before it has been used, but may not be duplicated or resold for profit.
Cancellation or postponement by Kraft Co
If Kraft Co cancels the event, customers will receive a full refund.
If the event is postponed, tickets will remain valid for the new date. Customers who cannot attend the new date may request a refund within seven days after the postponement notice.
Changes to performers, vendors, programmes or activities will not qualify for a refund if the event continues.
If the event proceeds safely, ordinary weather conditions will not qualify for a refund.
Approved refunds will be returned through the original payment method within 30 days.
Entry and conduct
Kraft Co may refuse entry or remove anyone whose conduct is unlawful, unsafe or disruptive. No refund will be provided in these circumstances.
Children must remain under adult supervision.
Privacy and contact
Personal information will only be used to process payments, deliver tickets, communicate event information and comply with legal obligations. Payments are processed through Payfast, and Kraft Co does not store customers’ complete card details.
Ticket enquiries and cancellation requests must be sent to zane@kraftco.co.za.